Lead Times
Our Process
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We’re excited about the opportunity to be your custom 3D helmet decal or accessory supplier. We understand that ordering custom products online can be overwhelming! Our goal is to make your experience as smooth as possible. Please read the following so you are aware of lead times and shipping information.
Why Does Production Take So Long?
When you place a custom order we will first create and send you a design proof for approval. This helps to map out exactly how your 3D product will look in every dimension. Once moved to production, we cast a metal mold in your exact design, at the specific size (height) requested. We then work in batches along with other orders to do machine set up, color mixing, adhesive application, and final packaging.
This time is usually predictable and follows our standard guidance provided, but there are circumstances that arise that can delay the product getting through production timely. For example, sometimes molds that have an intricate design break, and we need to recast a mold. Another example is raw material shortages or colors that are settling incorrectly.
How do I find out the status of my order?
Unfortunately, there are no pizza trackers here. We currently do not have the capability to show you which part of the process your order is currently at. You are welcome to send a quick email or give our main number a call. Otherwise, if you have paid your invoice and approved your artwork, please know that your order has been scheduled for production. You will then receive an automated email with the tracking information once your items ship.
Is lead time shorter on reorders?
Although we already have your mold on file, unfortunately, it is not necessarily a shorter lead time. We are always working concurrently on multiple batches of orders and work as closely as possible to a first in, first out schedule. This ensures that all orders receive proper prioritization and all are getting out as timely as possible.
When should I order my decals?
As early as you can! This is the best way to ensure that you will have your products on hand when needed. We realize that the lead times for 3D decals are significantly longer then vinyl decals. We have made it our mission to try to educate and remind our customers to order early and provide adequate time to receive your order.
Rush Orders
We currently do not offer rush service. Please refer to the standard lead time guidance before placing your order.
Shipping Costs
We offer a simple pricing model with a flat shipping fee based on the number of items ordered. Orders of quantities 25-49 will have $10 added for shipping, and orders of 50-99 will have $15 added for shipping fees. There is an additional $10 added for shipping to Canada or Mexico. Any other customs or import fees will be the responsibility of the customer.
It is this same flat shipping price for all of the products that we sell. Orders of quantities100 and over include FREE Shipping in the Continental US and Central Canada.
Once your order is complete you will receive a notification that it has shipped. Check that notification for tracking information.
Tracking Information
Once your order is complete you will receive an email notification that it has shipped. Please check that notification for tracking information.
Lead Time FAQ
Making Your Order
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For fastest service, your order can be placed right here on our website.
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Large or special orders can be made by emailing your order details to Customer.Service@RaisedDecals.com or calling our office at (480) 382-1422.
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While we are happy to enter customer orders, you are responsible to confirm that all specifications and options are correct on your invoice and/or design proof. Once your order is paid for and approved it is scheduled for production and changes are not possible. We will not take responsibility for incorrectly entered orders.
Standard Lead Time Guidance
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Our standard lead time for custom products is approximately 6 weeks. Our gloss finish helmet decals can take a little longer then this, with an approximate lead time in the 6-8 week range.
This timeline starts once the invoice is paid and final artwork is approved. This time frame may also increase during times of heavy volume or around holidays. It is highly recommended that custom items are ordered well in advance of the date needed. Changes requested after the item has been placed on the production schedule may not be possible, or may restart this time table. Most items ship UPS, although other carriers such as FedEx or USPS may be used.
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A signature may be required at delivery, unless the delivery slip is checked to leave without signature. Having your phone number on file will help us ensure your package is delivered without issue, and we do not use or sell phone numbers for marketing purposes.